Resources
FAQs
Clinic FAQs
Q: What is the upfront cost?
A: There is no upfront cost when you enroll in Evoke software and service. And there is no charge to customize the platform if needed at a later date.
Q: We don’t want to lose our technical payments, why should we outsource?
A: Start with a no cost/no obligation trial. Evoke Medical Care can run parallel to your current workflow and determine if your practice would benefit from our team of experts. Literally every client we’ve worked with has seen a dramatic increase in revenue pull through and scheduling optimization. But if that’s not the case for your clinic, no problem, you can cancel the pilot project.
Q: Is our data protected?
A: Unequivocally. Protecting PHI is top priority for Evoke. Our servers are HIPAA certified and each of our clinicians is trained and experienced in protecting your patients’ and clinic’s private data.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Q: Can you integrate with our EHR system?
A: Yes. Absolutely. In fact, bidirectional EHR integration is Evoke’s specialty and how your clinic can enjoy the fullest benefit from an Evoke partnership. We’ll work with IT and InfoSec to ensure a safe and smooth exchange of information that ultimately allows your providers to see full technical analysis with clinic employees’ ongoing encounter comments, scheduling comments and care recommendations.
Q: Does Evoke work with all device manufacturers?
A: Yes. Evoke can help you manage all types of ICDs, Pacemakers, Loop Recorders, and external RPM Equipment, regardless of manufacturer.
Q: Do you offer 24/7/monitoring?
A: Yes—with tiered service offerings. Evoke can customize your clinic’s level of coverage and support.
Q: I already use a device management software portal, can Evoke simply help with the service?
A: Definitely. Evoke’s flexible and customizable software and service model ensure that you pay for only what you’d like. If your clinic has a device management platform in place and you need help managing the massive inflow of reports, schedule a demo with Evoke today.
Patient FAQs
Q: How does my device send information to my doctor?
A: Your implanted cardiac device uses Bluetooth or radio frequency telemetry to communicate with the clinic via the bedside monitor you have (or will receive). For RPM, Bluetooth or cellular is used.
Q: Can changes be made to my pacemaker or ICD remotely?
A: Never. Your doctor’s office (and Evoke) can only read and analyze the data being sent.
Q: Are there times when remote monitoring can uncover an issue that I haven’t felt or noticed?
A: Yes. This is one of the most powerful benefits of remote monitoring: peace of mind. You can rest easy knowing that if anything needs attention, your device will send the information to Evoke and your clinic will be notified promptly.
Q: I have a question - can I talk to a real person?
A: Yes! Evoke can help with the setup and scheduling of routine checks. We can also answer any questions you may have along the way.